- Storage Hack: Optimal storage and easy stacking with the handles off saves up to 70% more space of detachable handle pots and pans set.
- Dishwasher Safe: Cleanup with 0 elbow grease thanks to the ceramic nonstick granite, safe to use in the dishwasher.
- Save Money on Baking Pan: Go from ALL kinds of hobs to the oven in one click, with a removable handle for the ultimate versatility. Rapid and even heating.
- Save Money on Dinnerware Set: Balanced convenience-rich features, it can be used as a dinnerware set to all your memorable moments.
- Save Money on Storage Container: With storage lid, this removable cookware set can serve as a storage container in the fridge.
- Worry-Free Service: Each cookware passes a strict multi-inspection process. In case you received defective items caused by delivery, please don't hesitate to reach out, You will be guaranteed to get a 100% refund or a new replacement.
Order Processing Time
We want to get your products to you as quickly as possible. All orders placed on Rathermark.com are processed within 2 to 4 business days (Monday to Friday, 7:00 AM – 6:00 PM Pacific Time). Orders placed after business hours, during weekends, or on holidays will be processed the following business day.
Once your order is processed, it will be ready for shipment, and we will provide tracking details so you can follow your package’s journey until it reaches your doorstep.
Shipping Time & Delivery Estimates
Once your order has been processed, the estimated delivery time ranges from 7 to 15 days depending on the shipping method, location, and time of order. We work diligently with our trusted carriers to ensure timely delivery; however, delivery times may vary due to factors such as weather conditions, holidays, or carrier delays. Please note that these are estimates, and actual delivery times may fluctuate.
Standard Delivery:
- For most locations in the United States, you can expect your order to be delivered within 7 to 15 business days after dispatch.
- Expedited shipping options are not available at this time, but we are working to offer faster shipping solutions in the future.
Shipping Fees and Free Shipping Policy
At Rathermark, we believe in offering great value to our customers:
- Free Shipping: Orders over $99 are eligible for free shipping within the United States.
- Standard Shipping Fee: For orders under $99, a flat shipping fee of $7.99 will apply.
We strive to offer competitive and affordable rates to make your shopping experience easier.
Eligibility for Returns and Exchanges
To qualify for a return or exchange, the following criteria must be met:
- Time Frame: Returns must be initiated within 30 days from the date of purchase. We cannot accept returns or exchanges after this period.
- Condition of the Product: The item must be unused, unwashed, and in its original packaging. All accessories, tags, and documentation should also be included in the return.
- Proof of Purchase: A receipt or order confirmation email must accompany your return to validate your purchase.
How to Return or Exchange an Item
Returning or exchanging an item with Rathermark is easy and straightforward. Please follow these steps:
-
Step 1: Contact Our Customer Support
Reach out to us by email at [email protected] or through our contact page at rathermark.com/contact to notify us about your intent to return or exchange your purchase. -
Step 2: Prepare the Item for Return
Please ensure the item is unused, unwashed, and in its original packaging. Include any accessories, manuals, or promotional materials that came with the product. -
Step 3: Ship the Product Back
After we approve the return, we will provide you with the return address and shipping instructions. Use a trackable shipping method to send the product back to us to avoid issues with lost returns. -
Step 4: Refund or Exchange Process
Once we receive the item, we will inspect it to ensure it meets the conditions above. If everything is in order, we will either issue a refund or send the replacement product based on your request. -
Return Address: YULAN HOME KITCHEN LLC 2338 Arcdale Ave, Rowland Heights, Ca, 91748, USA
Return Conditions
To be eligible for a return, the following conditions must apply:
- The product must be in unused, unwashed condition.
- The product must be returned with the original packaging, tags, and all accessories.
- Returns must be made within 30 days from the date of purchase.
We reserve the right to refuse returns if the product does not meet the above conditions.
Return Shipping Costs
Unless the product is defective, damaged, or incorrectly shipped, you will be responsible for the return shipping costs. If we sent you the wrong product, or if your item is damaged or defective, we will cover the cost of return shipping.
Please ensure that you send your return via a trackable shipping method to ensure its safe arrival.
At YULAN HOME KITCHEN LLC, we strive to provide our customers with convenient, secure, and reliable payment methods. When shopping at Rathermark, you can choose from trusted and widely accepted payment platforms, including:
- PayPal
- Stripe
These platforms offer flexible payment options, ensuring that your transactions are processed quickly and securely. Whether you prefer to use a credit card, debit card, or your PayPal balance, you can easily complete your purchase with confidence.
Payment Security
We prioritize the security and privacy of our customers. To protect your personal and financial information, we use industry-standard encryption and security protocols. Both PayPal and Stripe are PCI-compliant, ensuring that your payment details are securely processed.
- Secure Payment Processing: Both PayPal and Stripe use SSL encryption (Secure Socket Layer) to protect your sensitive data.
- Fraud Prevention: These platforms have advanced fraud detection systems in place, offering an extra layer of security to prevent unauthorized transactions.
Rest assured that your payment information is safe with Rathermark, and we are committed to ensuring a secure and trustworthy shopping experience.
Payment Process and Confirmation
Once you’ve chosen your preferred payment method (PayPal or Stripe) and entered your payment details, here’s how the payment process works:
- Order Review: After you’ve reviewed your cart and shipping information, proceed to the checkout page.
- Payment Selection: Choose either PayPal or Stripe as your payment option.
- Payment Authorization: PayPal will direct you to your PayPal account for payment processing. With Stripe, you can enter your credit/debit card details directly. Both methods will authorize the transaction.
- Payment Confirmation: Once your payment is successfully processed, you’ll receive an email confirmation from Rathermark, indicating that your order has been placed and payment has been secured.
- Order Processing: After payment confirmation, your order will be processed, and you will receive updates regarding the status and tracking of your shipment.
With versatile usage options, from frying and sauting to baking and grilling, our cookware set is designed to meet all your cooking needs with ease. Crafted with ceramic coating to ensure your cooking is as safe as it is delicious. It’s an ideal choice for health.
- Storage Hack: Optimal storage and easy stacking with the handles off saves up to 70% more space of detachable handle pots and pans set.
- Dishwasher Safe: Cleanup with 0 elbow grease thanks to the ceramic nonstick granite, safe to use in the dishwasher.
- Save Money on Baking Pan: Go from ALL kinds of hobs to the oven in one click, with a removable handle for the ultimate versatility. Rapid and even heating.
- Save Money on Dinnerware Set: Balanced convenience-rich features, it can be used as a dinnerware set to all your memorable moments.
- Save Money on Storage Container: With storage lid, this removable cookware set can serve as a storage container in the fridge.
- Worry-Free Service: Each cookware passes a strict multi-inspection process. In case you received defective items caused by delivery, please don’t hesitate to reach out, You will be guaranteed to get a 100% refund or a new replacement.
Collection: BUSAN COLLECTION
Piece Count: 13
Material: Aluminum
Pan Material: Ceramic
Handle Finish: BAKELITE
Items Included: 9.5″ & 11″ Frying Pam, 9.5″ Saute Pan, 2&3 QT Sauce Pan, 7″ & 8″ Storage Lid, 8″ & 9.5″ Silicone Lid, Removable Handle * 2, Utensils * 2
Color: Cream White
Nonstick: Y
Features: Induction Compatible, Nonstick, Oven Safe
Cleaning, Care & Maintenance: BEFORE FIRST USE 1.Wash the pan in warm soapy water. 2.Boil water (half the pan) for 5- 10 minutes. 3.Pour out the water and wipe the surface. 4.Put 1-2 spoon of cooking oil on the surface. 5.Wash with clean water before next use. CARE OF USE 1. Caution pans have uniform heat conduction. The highest heating level is only used for heating pan or water boiling. When cooking food, please adjust the heating level in time and use medium or small heating level to achieve the expected cooking quality. Heating an empty pan (dry burning) may cause damage to the non-stick coating. Please do not leave the pan heating unattended, especially if you are using an induction cooker. Otherwise the temperature may soon reach a critical point. 2.Cleaning brand pans have good non-stick properties. When cleaning, please use hot water and detergent and clean with soft sponge or soft dishwashing brush. Under no circumstances should you use hard metal brush to clean the pan to avoid scratching or even completely damage the coating. If you need to clean stubborn stains, please add detergent and hot water to the pot, and then leave it for a while before cleaning to get a better effect.
Manufacturer Part Number: C07792
Model: C07792
Assembled Product Dimensions (L x W x H): 11.00 x 6.60 x 3.00 Inches