Shipping Policy

Thank you for choosing rathermark, owned and operated by YULAN HOME KITCHEN LLC. This Shipping Policy details how we handle processing times, shipping rates, delivery estimates, and everything in between. We aim to provide a seamless and transparent experience for all our customers within the United States.

1. General Overview

At rathermark, we pride ourselves on delivering high-quality home kitchen products in a timely and efficient manner. This Shipping Policy applies to all purchases made through our platform. If you have any questions about your order’s shipment or encounter any issues with delivery, please reach out to us at:

2. Order Processing Time

  • Processing Period: We process and package orders within 2–4 business days, Monday through Friday, excluding major holidays.
  • Operating Hours: Our warehouse team works from 7:00 AM to 6:00 PM Pacific Time (PT) on weekdays. Orders placed on weekends or holidays begin processing on the next business day.
  • Cut-Off Time: Any orders placed after 6:00 PM Pacific Time (PT) will be processed starting the following business day.

Note: “Business days” refer to Monday through Friday and do not include weekends or official U.S. holidays. Processing times do not count toward shipping transit times.

3. Shipping Methods & Carriers

We partner with reputable carriers to deliver your orders safely:

  • FedEx
  • UPS
  • USPS (United States Postal Service)

Our system automatically selects the most suitable carrier based on factors such as package weight, dimensions, and destination, ensuring efficient and reliable shipping.

4. Shipping Fees & Free Shipping

  • Free Shipping: Orders of $99 or more qualify for free standard shipping within the United States.
  • Flat Shipping Rate: Orders under $99 incur a $7.99 flat shipping fee at checkout.

These rates are designed to give you transparent pricing without hidden charges or complicated tier structures.

5. Delivery Time & Estimates

  • Standard Delivery Window: Once your order leaves our facility, delivery typically takes 7–15 business days, Monday to Friday, from 7:00 AM to 6:00 PM PT.
  • Variations: Factors like inclement weather, peak holiday seasons, or carrier disruptions may affect delivery speed. Please allow extra time during such periods.
  • Tracking Notifications: Upon shipping, you will receive an email with a tracking number. Use this information to follow your package’s journey and estimated arrival date.

If your package hasn’t arrived by the projected date, feel free to contact us at [email protected] so we can help locate your shipment.

6. Shipping Areas & Restrictions

  • United States Only: We currently ship exclusively within the US.
  • Restricted Addresses: We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.
  • Remote Locations: Certain remote or rural areas may experience slightly longer transit times. We appreciate your patience and understanding in these instances.

7. Taxes

All orders shipped within the US are subject to a 5% tax on the total purchase amount. This tax is automatically calculated at checkout based on current state and local regulations.

8. Handling Charges

While we strive to keep costs as transparent as possible, certain large or heavy products may incur handling fees to cover additional packaging materials or special handling needs. Any such fees will be clearly disclosed at checkout before you confirm your purchase.

9. Delivery Delays & Potential Issues

We understand that delays can be inconvenient. Common reasons for shipment slowdowns include:

  • Carrier Delays: Shipping volume, severe weather, or logistical disruptions.
  • Peak Holiday Seasons: Increased shipping traffic around holidays may extend delivery windows.
  • Address Inaccuracies: Incorrect or incomplete addresses can cause packages to be returned or lost.

If you suspect any issues with your order’s delivery, please email [email protected] with your order number and tracking details.

10. Damaged or Lost Items

  • Visible Damage: If your package arrives with obvious damage, take photos and contact us immediately.
  • Concealed Damage: Upon opening your shipment, if you discover damaged items, notify us within 48 hours.
  • Lost Shipments: In case your tracking information states “Delivered” but you cannot locate your package, please first check with household members or neighbors. If you still cannot find it, email us, and we will work with our carriers to investigate further.

We are committed to resolving damage or loss claims as promptly as possible to minimize any inconvenience.

11. Returns & Exchanges

Our Refund and Returns Policy covers the detailed steps for returning or exchanging products purchased at rathermark. If you choose to return an item, your original shipping fees may not be refundable unless the product was damaged or lost in transit. For complete information, please review our full returns and refund guidelines on our website.

12. Order Cancellations

  • Before Processing: If you wish to cancel an order that has not yet begun processing, contact us immediately. We cannot guarantee cancellation if the order is already in the shipping queue.
  • Already Shipped: Orders that have left our warehouse cannot be canceled. However, you may still be eligible for a return or exchange, subject to our return policy terms.

13. Customer Responsibilities

To ensure a smooth shipping process, we ask that you:

  1. Provide Accurate Information: Double-check your shipping address and contact details before finalizing your order.
  2. Monitor Tracking: Use the tracking link provided to stay updated on your shipment’s progress.
  3. Be Available: If a signature is required upon delivery, ensure someone is present to receive the package.

14. Contact Information

For any shipping-related questions, please reach out to us:

Company Name: YULAN HOME KITCHEN LLC

Company Number: 202358012908

Address: 2338 Arcdale Ave, Rowland Heights, Ca, 91748, USA

Email: [email protected]

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank You for Choosing rathermark

We appreciate your trust in YULAN HOME KITCHEN LLC for your home kitchen essentials. Our goal is to deliver a reliable and transparent shipping experience every time you shop with us. If you have any questions not addressed in this policy, please contact our customer support. We look forward to serving you again soon!